Our office is open Sunday to Thursday from 8:00 AM to 3:00 PM. Our call center operates from 8:00 AM to 5:00 PM on the same days.

We aim to respond to all email inquiries within 24 hours during business days. Complex inquiries may take longer to address fully.

Yes, you can schedule an appointment by calling our office at +971 4 123 4567 or by filling out the contact form on this page. Appointments help us ensure that the appropriate staff member is available to assist you.

You can check your application status by calling our support hotline at +971 4 123 4568, or by logging into your account on our online portal. You'll need your application reference number and Emirates ID.

You can submit additional documents by visiting our office in person, or by uploading them to your account on our online portal. If you're unsure about which documents are needed, please contact our support team for guidance.