1. Introduction

Citizens Benefits Dubai ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at faazuae.org or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Identification information (Emirates ID, passport number, nationality)
• Demographic information (age, gender, family status)
• Employment information (employer, job title, income)
• Education information (qualifications, institutions attended)
• Financial information (bank details, income verification)
• Health information (for healthcare benefit applications)

2.2 Non-Personal Information

We may also collect non-personal information about your interaction with our website, including:

• Browser type and version
• Operating system
• Device information
• IP address
• Pages visited and time spent on pages
• Referring website or source
• Language preferences

3. How We Collect Information

We collect information directly from you when you:

• Register for an account on our website
• Complete and submit application forms
• Contact us through our contact form, email, or phone
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Upload documents or information to our platform

We may also collect information automatically through:

• Cookies and similar tracking technologies
• Server logs
• Analytics tools

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process benefit applications and verify eligibility
• To communicate with you about your applications and benefits
• To respond to your inquiries and provide customer support
• To send administrative information, such as updates to our terms and policies
• To send relevant information about benefits and services you may be eligible for
• To improve our website and services
• To analyze usage patterns and trends
• To protect against fraudulent or unauthorized activity
• To comply with legal obligations

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

We may share your information with third-party service providers who help us operate our website, conduct our business, or provide services to you. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your data.

5.2 Government Agencies

As we provide government-related benefits, we may share your information with relevant government agencies as necessary to process your applications and verify your eligibility for benefits. This sharing is done in accordance with applicable laws and regulations.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and implement new safeguards as necessary. Our security measures include:

• Encryption of sensitive data
• Secure servers and networks
• Access controls and authentication procedures
• Regular security assessments and audits
• Staff training on data protection and security practices

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Help us analyze how users use our website
• Functionality cookies: Enable enhanced functionality and personalization
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to erasure (deletion) of your personal information
• The right to restrict processing of your personal information
• The right to data portability
• The right to object to processing of your personal information
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Potential disputes or legal claims
• Guidelines from relevant data protection authorities

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Citizens Benefits Dubai

Sheikh Zayed Road, Dubai, UAE

Email: [email protected]

Phone: +971 4 123 4567